Service standards

An unbeatable service

Our research* tells us that for legal indemnity enquiries, solicitors place greater value on speed of turnaround than any other factor. At Countrywide, all enquiries are dealt with swiftly by one of our skilled underwriters, whether we're contacted by phone, email, fax or letter. Alternatively, you can get a quote and place your client directly on cover yourself with our popular self-issue pack and online services.

Unrivalled response times

Call our FastTrack team and they will email or fax confirmation of a telephone quote within 15 minutes.
Email your enquiry and we'll respond with a quote within one hour.
Fax us before 12pm, and we'll reply the same day.
Post your enquiry and we guarantee a response within 24 hours.
Log onto our online services for instant access to legal indemnity quotes and cover, 24 hours a day.
OnCover pack - complete a cover note and your client is instantly covered
All policies issued within 48 hours.
For claims – we promise a response to all correspondence within 24 hours.

Service standards Click here for details of how to arrange cover.

* Independent survey conducted in 2008 on behalf of Countrywide Legal Indemnities amongst more than 200 solicitors in England and Wales